Privacy Policy

Queensland Radiology Specialists (ABN 51 246 727 582) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how Queensland Radiology Specialists (referred to as we, us or our) collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Our Role

Queensland Radiology Specialists manages and operates diagnostic imaging facilities that support medical practitioners in providing imaging services to patients.

Medical practitioners operating at our clinics generally do so as independent contractors and are responsible for the clinical services they provide to patients. Queensland Radiology Specialists provides the administrative, technical and operational support required for these services.

Sensitive Information

Some personal information collected may be considered sensitive information under the Privacy Act. This includes:

• Health information
• Racial or ethnic origin
• Religious or philosophical beliefs
• Political opinions or affiliations
• Membership of professional or trade associations
• Sexual orientation
• Criminal history

In this Privacy Policy, references to personal information include sensitive information, unless otherwise stated.

By attending Queensland Radiology Specialists, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

What Personal Information Do We Collect?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

In order to provide diagnostic imaging services and support patient care, we may collect personal information including, but not limited to:

General personal information

• Name
• Gender
• Date of birth
• Contact details (phone number, address and email)
• Emergency contact and next of kin details
• Communication history with our practice
• Feedback, complaints or claims

Payment and billing information

• Medicare number
• Private health insurance details
• Veterans’ Affairs details
• Concession or pension card details
• Credit card or banking details where applicable

Patient information

• Referring practitioner details
• Results copy recipients
• Insurance details including WorkCover claims
• Healthcare identifiers
• Medical history and health information, including:
  • Previous imaging
  • Test results
  • Medical conditions
  • Treatments
  • Allergies
  • Pacemaker or implant details
  • Medications
  • Claustrophobia
  • Relevant health service history
• Preferences relating to health services

Staff and job applicant information

• Qualifications, skills and experience
• Reference checks
• Background checks including identity, work eligibility and criminal history (where applicable)
• Payroll and employment information
• Performance, training and professional development records
• Use of IT and communications systems

Other healthcare provider information

• Healthcare identifiers
• Referral information
• IT system details relevant to service provision

Remaining Anonymous or Using a Pseudonym

Due to the nature of diagnostic imaging services, it is generally not possible for individuals to remain anonymous or use a pseudonym when dealing with Queensland Radiology Specialists.

This is because:

• Accurate patient identification is essential for patient safety
• Diagnostic results must be correctly matched to the patient
• It supports communication with referring practitioners and healthcare providers
• Medicare and private health insurance claims require patient identification
• Healthcare providers are required to maintain accurate medical records under Australian healthcare regulations

How We Collect Personal Information

We may collect personal information from a range of sources, including:

• Referral forms from your doctor or healthcare provider
• Information provided directly by you
• Hospitals, nursing homes or other healthcare providers involved in your care
• Government departments or employers (for example, in occupational health cases)
• A parent, guardian or carer responsible for you

When we receive a request for diagnostic imaging services, we create a secure electronic medical record. Each time you attend our practice, new information related to your imaging services may be added to your record.

Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures include:

• Staff training and privacy policies
• Secure IT systems and data storage
• Access controls and password protection
• Physical security measures at our premises

Where required by law, medical records will be retained for the appropriate period. When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify the information.

Why We Collect and Use Personal Information

We collect, use and disclose personal information to support medical practitioners in providing appropriate diagnostic imaging services.

Information in your medical record may be used to:

• Ensure the correct imaging procedure is performed
• Interpret imaging results and prepare reports
• Provide information to your referring practitioner
• Support your ongoing healthcare
• Maintain a medical imaging history to assist in identifying changes in your health over time

Disclosure of Diagnostic Imaging Results

Your imaging results and reports may be disclosed to:

• The practitioner who referred you for imaging
• Other healthcare professionals involved in your care (where appropriate)
• Individuals or organisations specified on the referral form
• Employers or government departments when they have requested the imaging
• You personally, upon request
• Other healthcare practitioners where you have provided consent

In some circumstances, a practitioner may request access to your full imaging history at our practice. This will only occur where the practitioner confirms that you have provided consent.

Overseas Disclosure of Personal Information

Queensland Radiology Specialists does not routinely transfer personal information overseas.

If personal information is transferred outside Australia, we will ensure it is handled in accordance with the Privacy Act and Australian Privacy Principles relating to cross-border disclosure.

Managing Accounts and Payments

We may use your personal information to manage billing and payments for services provided.

This may involve disclosing information to:

• Medicare Australia
• Private health insurers
• The Department of Veterans’ Affairs
• Organisations responsible for payment of your account
• Debt collection agencies or credit agencies (where necessary)

We may also disclose personal information to our insurers where required.

Communication and Service Information

We may use your personal information to:

• Provide information about services offered at our clinics
• Send appointment reminders
• Notify you about services that may be relevant to your care

You may opt out of receiving non-essential communications at any time.

Legal Disclosure

We may disclose personal information where required or authorised by law.

What Happens if We Do Not Collect Your Personal Information?

If you do not provide the personal information we request, medical practitioners may not be able to provide diagnostic imaging services to you.

We only collect information that is necessary to provide services and manage billing.

Access to Your Personal Information

You may request access to personal information we hold about you and request corrections if the information is inaccurate.

We will respond to requests within a reasonable timeframe.

There is no fee for requesting access or corrections, however a reasonable administrative fee may apply for providing copies of records.

In some circumstances we may refuse access as permitted by law. If this occurs, we will provide written reasons and information on how you can make a complaint.

Privacy Complaints

If you have concerns about how we handle your personal information, or believe we have breached the Australian Privacy Principles, you may contact us in writing.

We will investigate your complaint and respond within a reasonable timeframe.

Contact Us

You can contact Queensland Radiology Specialists using the details below:

Email: info@q-rad.com.au
Phone: 1300 201 888
Post:
Queensland Radiology Specialists
3/15 Dennis Road
Springwood QLD 4127

Further Information

Further information about privacy rights can be found on the website of the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website:

www.qrad.au

Last updated: March 2026